Types of Interactions in E-governance

E-Governance facilitates interaction between different stake holders in governance. These
interactions may be described as follows:
1. G2C (Government to Citizens)
In this case, an interface is created between the government and citizens which enables the
citizens to benefit from efficient delivery of a large range of public services. This expands the
availability and accessibility of public services on the one hand and improves the quality of
services on the other. It gives the citizens the choice of when to interact with the government
(eg:- 24 hours a day, 7days a week), from where to interact with the government (eg. Service
center, unattended kiosk or from one’s home/workplace), and how to interact with the government
(eg. through internet, fax, telephone, email, face-to-face, etc.) the primary purpose is to make
government, citizen-friendly.
2. G2B (Government to Businesses)
Here, e-governance tools are used to aid the business community-providers of goods and
services- to seamlessly interact with the government. The objective is to cut red tape, save time,
reduce operational costs and to create a more transparent business environment when dealing with
the government. The G2B initiatives can be transactional, such as in licensing, permits,
procurement and revenue collection. They can also be promotional and facilitative, such as in
trade, tourism and investment. These measures help to provide a congenial environment to
businesses to enable them to perform more efficiently.
3. G2E (Government to Employees)
Government is by far the biggest employer and like any organisaion, it has to interact with
its employees on a regular basis. This interaction is a two-way process between the organisation
and the employee which helps in fast and efficient service on one hand and increase satisfaction
levels of employees on the other.
4. G2G (Government to Governments)
In this case, Information and Communications Technology is used to increase the flow of
information and services within and between different entities of the government. This kind of
interaction is only within the sphere of government and can be both horizontal and vertical.
Horizontal interaction means between different government agencies, as well as between different
functional areas within an organization, and vertical interaction means between national, state and
local government agencies, or different levels within an organization. The primary objective is to
increase efficiency, performance and output of the government